Healthdirect Australia Help Center

    Step 3: Getting your patients started with Video Call

    You've configured your clinic, now it's time to get some consultations organised

    Use your usual practice software to book an appointment – healthdirect Video Call does not have an appointment booking system but can integrate with your practice software.  

    Patients can start a Video Call through either:

    Patients do not need any special software, passwords or individual links to access Video Call.

    Email or text an appointment confirmation to your patient with either the weblink or a button your GP website. Please see how to send an Email or SMS to your patients from our service.

    Information for your patients

    We have some quick guides you can email, or print and mail, to your patients before they first use healthdirect Video Call including:

    View our short video showing the patient journey with healthdirect Video Call.


    If there are difficulties during a Video Call, our troubleshooting guide will answer most of your concerns. If the troubleshooting guide doesn’t help you, there are other forms of support

    The Video Call Resource Centre that you are currently using includes many step-by-step instructions, videos and downloads. Feel free to browse these resources or use the search function to find what you are looking for.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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