Healthdirect Australia Help Center

    What is Healthdirect Video Call?

    How is video call different to other telehealth platforms?

    What is healthdirect Video Call?

    Video Call is a secure video conferencing service purpose-built for health consultations. Our suite of services, tools, applications and resources makes it easy for clinicians to say, “Yes, you can attend your consultation via video.” Accessed wholly via the web, it is available to use anywhere, on everyday devices with a good internet connection and there are no software or application downloads necessary. The Video Call service is delivered by Healthdirect Australia through the support of Commonwealth and state health departments. As Video Call is government funded it is free to use for eligible health services and their staff.

    Video Call is easy to use and health consumers can connect with their healthcare professional from their home, work, or wherever is most convenient, using everyday devices – a smartphone, tablet, laptop or desktop computer.

    healthdirect Video Call is a complete telehealth ecosystem knitting the 3 interconnected layers (technology, administration management and resource centre knowledge library) seamlessly together.

    Video Call takes a top-down approach driven by health requirements and clinical workflows, making video a natural access channel for service providers rather than a technology push of business video conferencing software into health. Our service is flexible and scalable and our experienced support staff can assist wth setting up preferred workflows so that your online clinics wok seamlessly alongside your physical clinics.

    How does Video Call work?

    Video Call provides a consistent entry point for all patients, where they enter an online waiting area for their appointment. This entry point can be a button on the health service's website or the clinic waiting area link can be texted or emailed to patients quickly and easily,

    Patients attend appointments via their health service's online clinic and wait in their own secure video room in the clinic waiting area. Unlike traditional video conferencing no account, special software or dial-in details are needed, which reduces the need for extra resources or systems to support video consulting.

    Clinicians prepare to engage with their patients as normal, and join patients via the clinic’s online waiting area instead of its physical one.

    Staff manage their clinics as usual. Video appointments are handled through existing processes and systems and are run like any other consultation. Clinic staff are notified when a patient arrives in the online waiting area and they can even transfer patients to other specialist clinics online.

    Health Services have access to all the support, advice and resources they need to help with set-up, adoption and use of Video Call.

    Find out more about Video Call


    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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