Healthdirect Australia Help Center

    Configure 'Joining a call' photo options

    What platform role do I need - Organisation Admin, Team Admin

    There is a tab in the clinic configuration section called ‘Joining a call’. This allows a Clinic Administrator to set the default behaviour for guests joining a video call in a meeting room associated with the clinic. Clinic Administrators can specify whether a photo is required by guests when joining a meeting room call. Guests are people who have been invited to a meeting and are given a link to access the room.

    Please note: Unless a Clinic Administrator changes the default setting, a photo is required. This new configuration only applies to meeting rooms and does not apply to waiting area calls with patients/clients.

    To configure the 'Joining a call' settings: 

    From your Clinic Waiting Area page, click on Configure and clinic on the 'Joining a call' tab.
    Click on the text field under 'Guest photo capture' and three options will appear. Select the appropriate option.
    A photo is required - default setting and guest cannot enter the meeting room until they take a snapshot.
    A photo is optional - guests can take a snapshot but will see a message saying this is optional and will be granted access with or without the snapshot.
    No photo option - guests do not need to take a snapshot and the snapshot message does not appear.

    Remember to click Save if you make any changes.

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