Healthdirect Australia Help Center

    Who to contact for support and advice

    This page is for all Video Call account holders

    Video Call service desk

    1800 580 771

    Video Call Jira Service Desk 

    You can create and view the status of service requests (service tickets) using our Video Call Jira Service Desk. Emailing our support email above also creates a service ticket in this system.

    Support hours

    Our support team business hours are 8am - 6pm (Local Time), Monday to Friday.

    Try our troubleshooting guides first

    Before calling, review our troubleshooting guides – they can help you quickly rectify many issues:

    Critical issues outside of normal hours

    To report a system outage that must be dealt with out-of-hours call our support number on 1800 580 771 and press option 2.

    If your out-of-hours issue is not urgent please email and we will get back to you the next business morning.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content