Designing how patients navigate to the waiting area is key to your online service. Think about how patients physically attend your clinic and decide how to make it easiest for them to join your online waiting area.
There are various ways to navigate patients to your waiting area.
1. Use a clinic-specific button on your webpage
| The Start video call entry button immediately directs consumers to a specific Waiting Area. |  |
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Example: Acme Demo Clinic Read how to put the clinic Start video call button on your website. You can also add a Test call button and Staff sign in button (taking staff to the sign in page), if desired. |
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2. Use an organisation-level button on your webpage: multiple waiting areas to be selected from a drop-down list
| Patients are presented with a list of Waiting Areas to choose from. |  |
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Example: Peter MacCallum Cancer Centre Read about how to put the organisation-level button on your webpage. |
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3. Triage workflow: Transfer patients into a non-public (hidden) Waiting Area
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This workflow enables the receptionist or coordinator greeting the patients and confirming their appointment prior to directing them to the clinic. This is ideal for large tertiary hospitals replicating their triage workflow using Video Call. In this case, several Clinic Waiting Areas can be hidden from patients. |
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Example: St. Vincent's Hospital, Melbourne Read how to put the clinic Start video call button on your website.
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4. Use multiple 'Start Video Call' buttons on your website
| In a large tertiary hospital, patients follow signage or directions to arrive at the correct clinic Waiting Area. Similarly, using various clinic buttons on your health website is a way to navigate patients to the correct waiting area. |  |
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Example: Barwon Health, Victoria
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Test Call buttons
You can add a test call button to your website. This test will check the required network and device settings to ensure a caller's device is able to conduct an online video consultation.
| A test call button can be added to your page in multiple ways. One way is to use a script to add a special button. |
 The above button can be added to your website using the below script:<!-- Start Healthdirect Australia Video Call script -->
<div id="vcc-test-div" style="margin-top: 24px"></div><script id="vcc-script-1" type="text/javascript" src="https://s3-ap-southeast-2.amazonaws.com/vcc-app-prd/script/singleButtonApiSpa.js?apikey=c25d758b-a401-4dfe-bd51-f941c2c8fd00&divId=vcc-test-div"></script><script>(function () {var locationHelper = new VccResource.LocationHelper();var url = locationHelper.getScriptSrc("vcc-script-1");var queryString = locationHelper.getQueryString(url);(new VccResource.AjaxHelper()).get("https://vcc.healthdirect.org.au/api/WebRTCSetupTestHandler.ashx" + queryString, null).done(function (responseData) {try {eval(responseData);} catch (exception) {}}).fail(function (responseData) {var messageHelper = new VccResource.MessageHelper();messageHelper.sizeMessage("vcc-test-div", "90px", "350px");messageHelper.putMessage("vcc-test-div", "<p>The video calling service is currently unavailable due to maintenance.</p>");});})();</script><!-- End Build AttendAnywhere VideoCall script -->
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| Alternatively, you can add your own Test call button custom image or link simply by having your website point to the following url: https://vcc.healthdirect.org.au/precall |
An example of a test button included on the Peter MacCallum Cancer Centre telehealth page:
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