Video Call Payment Gateway is an add-on that facilitates service providers to take a payments from a patient during a Video Call. To enable this functionality you will need to have the Payment Gateway add-on enabled in your clinic and will need to set up an account with Stripe, which is the payment gateway used by our service.
Please note: As per point 4 in the request form, the authorised telehealth manager for the Organisation must raise a service request ticket via the Healthdirect Jira service desk, https://videocall.direct/servicedesk, to enable Healthdirect Video Call Payment Gateway add-on capability for the Organisation’s clinics.
Once enabled, the clinic administrator can sign in to Video Call and link the clinic's Stripe account to the payment gateway add-on:
|Gateway add-on is requested by the Clinic Admin and added.|
|Clinic admin signs in and navigates to Configure - Client Payments.
Then click on Connect with Stripe and add your Stripe account details. Please ensure you have created your Stripe account before requesting the add-on to be installed.
|The clinic admin can edit the Stripe account details or remove the account if required.|
Once configured, the Video Call payment gateway will be available for use during a Video Call with a patient. During the call the clinician can request a payment:
|Clinician clicks on Tools while in a Video Call|
|Click on Request Payment in the available Tools
Clinician enters the payment amount and clicks Request payment
When the payment is requested the patient will receive the request in a pop up window:
|The payment request pop up shows the name of the person requesting the payment and the amount. They click on Pay now to enter their details.|
|Patient enters their email address to receive a receipt and enters their credit card details.|
|Patient sees a successful payment confirmation with payment details.
They will also receive an emailed receipt to the email address they have entered.
|Once the payment is confirmed the Clinician is displayed a payment received message pop up.|
The Stripe dashboard will contain all records of payments received and also has reporting capabilities including analytics.