Healthdirect Australia Help Center

    Coming Soon to healthdirect Video Call

    Find out what is coming soon to Video Call - including added functionality and design updates

    Coming soon to healthdirect Video Call:

    Virtual backgrounds in the Video Call service

    We will soon be releasing the capability to use blurred and virtual backgrounds in the Video Call service, which can be selected from the Settings section of the Video Call screen. This will remove the need to use a third party application for changing your background when using our service healthdirect Video Call. 

    To use the Virtual Background feature, coming soon:

    Join a call with a patient or client and click on the Settings cog, at the bottom left of the call screen. Then click on Select background in the Settings drawer.
    There are 3 levels of Blur to choose from:
    • Light
    • Medium
    • Heavy

    Choose the desired level of blur and your background will update in the Video Call screen.

    Medium blur background selected in the Video Call screen

    Virtual backgrounds
    There are 4 virtual backgrounds to choose from, Virtual Background 1, 2, 3 and 4.
    Choose the desired background and this will be applied in the Video Call screen.

    Please note: The background image shown here is an example only and the Video Call virtual backgrounds will be updated to simple, clean designs before the release of this feature.

    A Solid Background selected in the Video Call screen
    Close the Settings drawer once you have selected the desired virtual background. This setting will be remembered for subsequent Video Calls and you can change your selection at any time during a call (including selecting None to remove the virtual background).

    Light blur selected and Settings Drawer closed

    New Pre-call Screen for health service providers

    In preparation for virtual blurred background, there will soon be a new pre-call screen for Video Call account holders once they click the Join button to join a patient or client. This modal will allow the host to check their device settings prior to the consultation starting, including mic, camera and speaker selections. You will be able to mute your mic, turn off or switch your camera prior to entering the call should you desire.

    You will also see a preview of your video feed and can select the level of blur in your background, when this becomes available in the future, before joining the call with your patient or client.

    This example shows the screen that will be presented to health service providers once they click to Join a call. You can check or change your device settings by clicking on the mic, camera and switch camera icons.

    Please note: while you are on this screen your patient will be waiting in the call until you click on Join Call.

    Group Room enhancements

    We will continue to introduce further functionality enhancements to video calls in Group Rooms. Group Rooms were recently introduced to the Video Call service and allow up to 20 participants to join a call. These enhancements will include the capability for participants to raise their hand. Group Calls will be added as an option in the Waiting Area once the enhancements have been made.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content