The status page https://status.vcc.healthdirect.org.au/ gives users insights into the status of the Video Call service and highlights any current service issues. This page tells you which services are currently up and running and which are having issues. It also shows a seven day history of each component's status and reflects on the 30-day trend. You will notice a new Past Events section at the bottom of the page which gives an improved view of exactly what is happening on the platform, should any issues arise. The times shown are AEDT (Australian Eastern Daylight Time).
This page is set up to allow Video Call administrators to check whether there are any current issues before reporting an outage.
Below are descriptions of the various components of the service as shown on the status page:
| Healthdirect - Application - vcc [P1] | The Video Call application available at vcc.healthdirect.org.au |
| Healthdirect - Login | The Authentication Service used when you login at vcc.healthdirect.org.au/login |
|
Healthdirect - Video Call Authentication (Login and Users) |
The login service at vcc.healthdirect.org.au/login |
|
Healthdirect - Video Call Bookings, Integrations and Notifications |
The service that allows appointment bookings and manages the availability of add-ons (integrations) - not currently applicable to Healthdirect Video Call. |
|
Healthdirect - Video Call Connection Monitoring |
The Connection Monitoring page allows us to look deeper at the call logs for a specific call. |
|
Healthdirect - Video Call Sessions (Waiting Area and Appointments) |
The service that provides video sessions for both waiting areas and meeting rooms. |
| Healthdirect - Video Call Short URLs | Monitors to check that short URLs are redirecting correctly. |
|
Healthdirect - Video Call Signalling (Connection Setup) - Shard #0 |
These relate to the servers that allow the setup of a video connection between participants - you will notice there are several, this is for scalability. |
|
Healthdirect - Video Call Signalling (Connection Setup) - Shard #1 |
These relate to the servers that allow the setup of a video connection between participants - you will notice there are several, this is for scalability. |
|
Healthdirect - Video Call Signalling (Connection Setup) - Shard # |
These relate to the servers that allow the setup of a video connection between participants - you will notice there are several, this is for scalability. |
| Static Images & Button Script- static.coviu.com | Monitors the location of our stored static images and the button script that allows for embedded 'Start Video Call' buttons to be launched. |
If you need to report an outage or other issue, please contact us:
Video Call service desk
Monday–Friday 8am–6pm local time
1800 580 771
videocallsupport@healthdirect.org.au
Critical issues outside of normal hours
To report a system outage that must be dealt with out-of-hours call our support number on 1800 580 771 and press option 2.
If your out-of-hours issue is not urgent please email videocallsupport@healthdirect.org.au and we will get back to you the next business morning.