Healthdirect Australia Help Center

    Configure Joining a call options

    What platform role do I need - Organisation Admin, Team Admin

    There is a tab in the clinic configuration section called ‘Joining a call’. This allows a Clinic Administrator to set the default behaviour for guests joining a video call in meeting and group rooms associated with the clinic. Clinic Administrators can specify whether a photo is required by guests when joining a meeting or group room call. They can also configure whether the guest's Last name will be mandatory or optional to provide.Guests are people who have been invited to a meeting and are given a link to access the room.

    Please note: Unless a Clinic Administrator changes the default setting, a photo is required. This configuration does not apply to waiting area calls.

    To configure the Joining a call settings: 

    From your Clinic Waiting Area page, click on Configure and click on the Joining a call tab.
    Click on the text field under Guest photo capture and three options will appear. Select the appropriate option and this will apply to guest who are invited to join a meeting in a meeting room.
    A photo is required - default setting and guest cannot enter the meeting room until they take a snapshot.
    A photo is optional - guests can take a snapshot but will see a message saying this is optional and will be granted access with or without the snapshot.No photo option - guests do not need to take a snapshot and the snapshot message does not appear.

    Remember to click Save if you make any changes.
    To make the Last Name field mandatory for guests coming into a meeting room or group room, enable Make last name mandatory. The click Save. 
    To enable the option for callers (patients/clients) to mute their camera and/or microphone while they are waiting, turn the toggle switch to on (turns green) and click Save.

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    or speak to the Video Call team on 1800 580 771

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