Healthdirect Australia Help Center

    Web browser requirements

    Make sure you are using a supported browser to get the best experience

    Please use a recent version of the following secure web browsers to use Video Call. Regular updates are available for these browsers which keeps them secure and working optimally: 

    • Google Chrome

    Windows, MacOS, Android, iOS 14.3+

    • Apple Safari 

    MacOS, iOS

    Please note: MacOS is optimised using the Chrome browser in Video Call.

    • Mozilla Firefox
    Windows, MacOS, Android, iOS 14.3+
    • Microsoft Edge 
    Windows, MacOS, Android, iOS14.3+

    Video Call always recommends using the latest version of supported browsers shown above for optimum Video Call experience. 

    Please note: For those using the Samsung Internet Browser, you may not be able to successfully complete a Video Call. Whilst Samsung internet is built on the Chromium engine, there are less regular updates to this browser which can lead to issues when trying to connect. Please ensure if you are trying to use your Samsung Internet browser that it is updated to the latest version possible. Should this still not function correctly, please use Google Chrome or Microsoft Edge on your Samsung device.

    Please note: If you wish to use a browser other than Apple Safari on an iOS device you must be on iOS14.3+ as shown in the table above. Earlier versions of this software will work with the Safari browser only.

    How do I know if I have the latest browser version?

    Check what version of browser you are using: 

    https://www.whatismybrowser.com 

    This website displays the name and version of the web browser you are currently using.

    Clearing your browser's cached files

    When you visit websites your browser stores files to reference later. These files are stored in a 'cache'. For example, your browser may save images you've seen so that they don't have to be downloaded every single time you revisit the site. This cache saves you time and data. Cached files, however, can stop you from seeing updated images and clickable buttons on a website and this can cause confusion. Clearing the cache just means emptying it, so the next time you display a webpage, the latest version will load and reference files be downloaded again. If you are experiencing issues you can clear the cache files for a particular site by pressing Shift-Refresh, Shift-F5 (on a PC) or Ctrl-Shift-R. Simply clicking on the Refresh button will not clear the cache. You should clear your cache regularly just to ensure the best experience when browsing websites. 

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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