Organisation and clinic administrators can configure the waiting music genre for the clinic and add audio announcements for waiting callers. Waiting area music will play before, after and in between any configured audio announcements.
Please note you will need to record audio announcements and have an mp3 file ready, prior to adding them for callers in your clinic waiting area.
Configure the waiting music for your clinic
| From your Clinic waiting area page click on Configure, then click on Waiting Experience. |
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| From the dropdown menu under Default waiting music playlist, select the desired genre for your waiting patients to listen to while they wait for their consultation to begin. Click Save to save your selection. |
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Configure audio announcements
| From your Clinic waiting area page click on Configure, then click on Waiting Experience. |
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| Under Audio announcements you can click on Add announcement, if desired. Navigate to your mp3 audio file and click Open to upload it. Please note: you will need to record voice announcements and have an mp3 file ready before adding in your clinic. |
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| Clicking on your announcement opens up configuration options. You can change the file if required, give the announcement a title and set the delay time in seconds. Once the caller is waiting for the delay time, the announcement will play and the music will pause until the announcement is played. Remember to click Save when you make any changes. |
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