Healthdirect Australia Help Center

    Changing your background in Video Call

    What Video Call platform role do I need: Team Member, Team Administrator

    Virtual and blurred backgrounds can be useful to add privacy during your Video Call. This can be especially useful if you are joining a call from a public space or working from home and want other participants to focus on you, not your background.

    You can select a blur or virtual background from the Settings section of the Video Call screen.

    Watch the video:

    Step by step instructions:

    Join a call with a patient or client and click on the Settings cog, at the bottom left of the call screen. Then click on Select background in the Settings drawer.
    There are 3 levels of Blur to choose from:
    • Light
    • Medium
    • Heavy

    Choose the desired level of blur and your background will update in the Video Call screen.

    Please note: there is no ability to apply a blur to your background when using an iPhone or iPad (iOS device) for your Video Call. iOS users can apply a Virtual Background (shown below).
    Virtual backgrounds
    There are 7 virtual backgrounds to choose from, 

    Choose the desired background and this will be applied in the Video Call screen.
    Close the Settings drawer once you have selected the desired virtual background. This setting will be remembered for subsequent Video Calls and you can change your selection at any time during a call (including selecting None to remove the virtual background).

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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