Healthdirect Australia Help Center

    Join a Video Call and consult with your patient/client

    What Video Call platform role do I need: Team Member, Team Administrator or Organisation Administrator

    Join a video call  

    How to join a Video Call with a waiting patient/client and begin your consultation.

    1. Sign in to with your username and password.
    Sign in page for healthdirect Video Call
    2.  You will arrive in your Waiting Area dashboard page.

    Here you will see your patients/clients waiting for, or participating in, a video consultation with your service.

    3. Select the patient you want to join and click Join.
    Patient waiting - clinician clicks on Join 
    4. If configured in your clinic, a pop-up confirmation box will appear, showing who you are about to join the call with. A host is a service provider with an account and a guest is a patient/client. If the name that comes up is not who you intended to join the call with you can click cancel and join the correct call.
    If the confirmation box is not configured in your clinic, when you click Join Call your Video Call will begin without the confirmation.

    Join Call confirmation 
    5. The video call screen will open in a new tab:
    • Your patient's video will occupy the larger screen 
    • Your video will occupy the smaller screen
    • You will hear an audio alert when a participant enters or leaves the call.

    Video Call screen between clinician and patient
    6. Click the red Hang Up button once you have finished consulting with your patient. To end the call for everyone, click on 'End the call'. To leave the call and put your patient on hold in the waiting area for someone else to join, click on 'Leave the call'.
    End call
    Please note: If you mistakenly log into the Video Call platform in two tabs at once in your browser and try to join the same call in both, you will see this message when clicking Join Call for the second time. Close one of the tabs and continue with joining the call.
    Receiving a Phone Call while in a Video Call Consultation
    To improve user experience we have added a button that appears when a mobile phone user resumes a Video Call after receiving a phone call, prompting them to reconnect their camera and/or microphone as required. This supports users to easily resume the audio/video streams in the Video Call consultation if they were temporarily paused by the phone call. The button will only appear if needed.

    In this example the microphone needs restarting

    Further resources:

    Video Call Clinician Guide - download

    Download this guide to show you how you can begin a consultation.

    Watch the short video:

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content