Apps are tools and functions available in the Video Call platform that can be configured and used to help enhance your clinic’s interface and add extra functionality during the consultation.
There is a default set of Apps that come free of charge in all Video Call clinics, others that can be requested and are free to add to your clinic, and others that can be requested and installed for a fee.
Clinic administrators can go to Apps on the LHS of the clinic dashboard. You will see the available apps for your clinic: 
Description of default Video Call apps
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File transfer enables clinicians and callers to transfer a file within a call and needs to be an installed add-on for the clinic, prior to the call. This enables the 'Share a file' tool in Video Call Tools. Other participants will see the name of the file being shared and a download button. |  |
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Resizes the call screen windows so your local self view screen is smaller and the far end (caller) screen is larger. |  |
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Enables highlighter annotation colours when using Video Call Apps & Tools during a call (e.g. collaborating on a PDF or image file or a screen-share). |  |
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Enables participants to share more than one Video Call App/Tool at a time (for example, an x-ray and a whiteboard). This enables 'Grid View' tools in a Video Call. |
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Redirects callers to a survey or web page after the call. |  |
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This appears in Video Call Apps & Tools and allows participants to request an additional camera from a participant during a consult (for example, a medical scope or a second camera). |  |
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This appears in Video Call Apps & Tools and allows a YouTube link to be embedded into a call without needing to access YouTube via a browser. Once embedded the video can be played and the playhead moved and this will sync the video and sound for all participants in the call. |  |
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This is where you can configure the important information that is presented to callers prior to entering the Waiting Area. |  |
Apps that can be requested for your clinic (but are not part of the default package)
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Phone Callout Allows the signed in user to call a phone number from inside their current video call and add a participant as audio only via their phone. |
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Apps that can be configured to appear in Apps & Tools
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Services On Demand The Services on Demand application allows health service providers to request an on-demand service from the call screen in their current Video Call. For example, a clinician could request an on-demand interpreter during a call with a patient or client from a non-English speaking background. Click here for more information about configuring and using this application. |
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Bulk Billing Consent The Bulk billing consent app makes it easy to request and obtain patient consent during a Video Call consultation. The application is easy to configure by the clinic administrator to suit the needs of the clinic and simple for health service providers to use during a call. Click here for more information. |
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Live Captions Live captioning provides access to spoken dialogue displayed on the Video Call screen in real-time. Live captions can be generated in a Video Call with the press of a button. Click here for more information. |
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Configurable Apps - and how to configure them
Some apps have configurable properties that you can configure to suit your clinic's needs. Some of them require configuration to appear in Apps & Tools for health service providers in a Video Call.
| Sign in, click on Apps in LHS menu. Some Apps are configurable. These apps have a Settings cog in the Details button. Click on this button to see more details and the configuration section. See below for more information for each of these configurable apps: |
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Post Call LinksAt the end of a call, participants can either be redirected to a web page which may contain more information or a survey.1. The Details box has a Configure option that provides options to customise the post call link page. Click Add form to begin configuration. |
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2. You can edit the Page Title and Page Test. You can also select the call type - which type of room you want the Video Call to have taken place in - for consultations this should be set to Waiting Area. Select the User role: Everyone - everyone will get the survey Guest = invited participant Host = clinician Participant = patient/client |
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3. Select how participants are presented with the survey: Embed in call flow: embedded in a frame within the call screen Launch from using button: redirected to the survey page with the press of a button Redirect to URL: redirected to a survey page (using a survey tool of your choice) Click Save to save and apply the changes. |
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| 4. To remove/delete a post-call URL link, click on the Remove button and then Click Save to save and apply the changes. Note: The remove button does clear the intended form, however, changes will not be applied until the Save button is clicked. |
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Healthdirect Waiting Area ConsentThis is the Important Information that callers will be presented with before pressing Continue and starting the call. Enter the information you would like callers arriving in your clinic to read prior to entering the Waiting Area and click the Save button. |
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Bulk Billing ConsentBulk billing consent is required for all bulk billed consultations and the Bulk Billing Consent app makes it easy to request and obtain patient consent during a Video Call consultation. The application is easy to configure by the clinic administrator to suit the needs of the clinic and simple for health service providers to use during a call. Click here for detailed information about configuring and using the Bulk Billing Consent application. |
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Services On DemandThe Services on Demand application allows health service providers to request an on-demand service from the call screen in their current Video Call. For example, a clinician could request an on-demand interpreter during a call with a patient or client from a non-English speaking background. Click here for detailed information about configuring and using the Services On Demand application. |
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Live CaptionsFor Video Call consultation participants who are deaf or hearing impaired, it can be challenging to fully participate in online verbal communications. Live captioning provides access to spoken dialogue displayed on the screen in real-time with the click of a button. Click here for detailed information about configuring and using the Live Captions app. |
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Uninstalling and finding Apps
| To Uninstall an App click on the Details button next to it and then click the red Uninstall button at bottom right. You will be prompted to confirm the uninstall or cancel and leave the add-on installed. Please note: once uninstalled it will be deleted from the clinic you cannot simply find an app again and reinstall it. Contact the Video Call team if you need to reinstall. |
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Find Apps - this feature is currently unavailable but will be coming in the future. Please ignore this button. When this feature is enabled you will be able to search for Apps to add to your clinic by clicking on Find Apps. |
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Requesting Apps
Please use our Apps Request Form to request any additional Apps for your clinic. Click here for more information.