Video Call roles and permissions

Video Call Platform Role	What can this role do in the platform?	How does this role fit within my Organisation?
Organisation Administrator (Org Admin)	Invite and remove other Organisation Administrators Create new clinics Add and manage team members and their permissions Configure clinic settings including the clinic’s waiting area, call interface and Add-ons Configure an organisation's call interface (filters down to all clinics) Configure and run organisation reports View, use and add meeting rooms View, use and add individual user rooms Join a Video Call from the Waiting Area Dashboard	Personnel with overall responsibility for enabling patient video call access to the organisation's service Example Roles: Telehealth Manager Telehealth Coordinator Digital Health Lead Digital Project Officer
Organisation Reporter	Configure organisation reports Run organisation reports View a list of clinics under the organisation (but cannot access the clinics)	Any admin role at the organisation level that requires access to organisation reporting with regard to healthdirect Video Call. This role would not require all the other configuration tasks associated with the Org Admin role.
Team Administrator (clinic admin)	Add and manage team members and their permissions Configure clinic settings including the clinic’s waiting area, call interface and Add-ons View, use and add meeting rooms View, use and add individual user rooms Join a Video Call from the Waiting Area Dashboard	Personnel with overall responsibility for enabling patient video call access to a department/clinic of an organisation. Example Roles: Telehealth Administrator Telehealth Coordinator Digital Health Lead Digital Project Officer
Team Member	Join a Video Call from the Waiting Area dashboard and conduct Video Call consultations. View and use waiting areas View and use meeting rooms View and use individual user room	Personnel providing video call consultations to patients. Example Roles: Clinicians Specialists
Service Referrer	Transfer callers to another waiting area where they have service referrer access, from their clinic waiting area or from within a Video Call. Example scenarios: A clinician or other service provider referring a call to another clinic's waiting area from within a call with a patient.	Staff that can transfer calls into a Waiting Area from their primary Waiting Area/s. A service Referrer is already a Video Call account holder with either a Team Admin or Team Member role in their clinic. Example Roles: Clinic coordinators Receptionist Clinician

Video Call Platform Role

What can this role do in the platform?

How does this role fit within my Organisation?

Organisation Administrator (Org Admin)

Invite and remove other Organisation Administrators
Create new clinics
Add and manage team members and their permissions
Configure clinic settings including the clinic’s waiting area, call interface and Add-ons
Configure an organisation's call interface (filters down to all clinics)
Configure and run organisation reports
View, use and add meeting rooms
View, use and add individual user rooms
Join a Video Call from the Waiting Area Dashboard

Personnel with overall responsibility for enabling patient video call access to the organisation's service

Example Roles:

Telehealth Manager
Telehealth Coordinator
Digital Health Lead
Digital Project Officer

Organisation Reporter

Configure organisation reports
Run organisation reports
View a list of clinics under the organisation (but cannot access the clinics)

Any admin role at the organisation level that requires access to organisation reporting with regard to healthdirect Video Call. This role would not require all the other configuration tasks associated with the Org Admin role.

Team Administrator (clinic admin)

Add and manage team members and their permissions
Configure clinic settings including the clinic’s waiting area, call interface and Add-ons
View, use and add meeting rooms
View, use and add individual user rooms
Join a Video Call from the Waiting Area Dashboard

Personnel with overall responsibility for enabling patient video call access to a department/clinic of an organisation.

Example Roles:

Telehealth Administrator
Telehealth Coordinator
Digital Health Lead
Digital Project Officer

Team Member

Join a Video Call from the Waiting Area dashboard and conduct Video Call consultations.
View and use waiting areas
View and use meeting rooms
View and use individual user room

Personnel providing video call consultations to patients.

Example Roles:

Clinicians
Specialists

Service Referrer

Transfer callers to another waiting area where they have service referrer access, from their clinic waiting area or from within a Video Call.

Example scenarios:

A clinician or other service provider referring a call to another clinic's waiting area from within a call with a patient.

Staff that can transfer calls into a Waiting Area from their primary Waiting Area/s. A service Referrer is already a Video Call account holder with either a Team Admin or Team Member role in their clinic.

Example Roles:

Clinic coordinators
Receptionist
Clinician

Video Call roles and permissions

A summary of all roles and permissions on the platform

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Video Call roles and permissions

A summary of all roles and permissions on the platform

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