Healthdirect Australia Help Center

    The Video Call consultation screen and controls

    This page is for all Video Call account holders

    When you join a video call, the Video Call Screen opens in a new browser window and shows all participants in the call plus the various screen controls: 

    Watch the video on Settings, Refresh and Hang Up controls:

    Detailed explanation of the Video Call screen for signed in users:

    While in a call, you will see the following call control buttons:
    • Settings 
    • Refresh 
    • Hang up
    • Tools
    • Chat
    • Call Manager 

    Please note: some clinics have Call Lock functionality enabled and will see a lock icon to the right of the settings button. To find out more about locking and unlocking calls click here.


    Clicking on settings opens up Device and Language and Advanced options.

    Device Settings

    Click to change the settings for your device. Select your preferred option form the dropdown menus:

    • camera 
    • microphone
    • speaker
    • video quality 
    • layout 
      • Select how participants are displayed in multi participant calls)
      • Grid view works well for calls with 3 or more participants


    Please note: You can switch camera using the keyboard shortcut Alt-N

    Find out more about Changing Your Video Quality Settings in a Call.

    Language Settings

    Select your preferred language from the drop-down options. This changes the call controls within your current call and all future calls to your selected language preference. This can be changed at any time.
    Select camera
    Select microphone
    Select speaker

    Select video quality

    Language Settings

    Select Layout
    Advanced Options -
    Click on Change Audio Behaviours to access noise suppression settings. Click on noise suppression to toggle on and off (on displays a green tick). Having noise suppression on helps the quality of the call by cancelling background sounds.
    There is generally no requirement to touch this setting and it is configured to be 'On' for all calls by default. Please note: When toggled off, users can make repetitive sounds without the system dampening or cancelling the noise out. This is useful, for example, when conducting speech pathology consultations where the patient or clinician needs to make repetitive noises other than normal speech.

    If your connection drops out, or the video freezes for a prolonged period, click the Refresh button to re-establish connection with all callers.

    Hang up
    Click to end the call for all participants or leave the call. Leaving the call when in a call with one other participant puts that participant on hold in the waiting area. If there are more than two people in a call, when you leave the call will continue with the other participants as only you leave.
    Hang upHang up options

    For detailed information on Tools, refer to the Tools page
    Click on the chat icon to send messages within the call. All participants can see and type chat messages.

    Type out the text in the field and press Enter to send a chat message.

    Call Manager
    The Call Manager enables you to:
    • invite participants into the current call via email or SMS
    • transfer the current call to another Waiting Area
    • remove individual participants from the current call, if required. 

    Call manager

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content