Patients
Patients do not need a Video Call account. If your link incorrectly takes you to the sign in page, please contact your clinic to discuss.
New Users in Organisations already set up with Video Call
If you are a health service provider and your organisation is already set up with healthdirect Video Call, please contact your organisation’s telehealth team to request a new account. You can find your organisation in the dropdown lists below, by clicking on your state or jurisdiction.
If you are unsure about what to do, contact the healthdirect Video Call team:
P: 1800 580 771
E: videocall@healthdirect.org.au
General Practice and Primary Health Care Services
If your health service does not yet have a Video Call clinic, one person from your practice, usually your practice manager, registers online to create a Video Call virtual clinic.
Aboriginal Controlled Community Health Services
If your health service does not yet have a Video Call clinic, one person from your practice, usually your practice manager or an admin person registers online to create a Video Call virtual clinic.
Organisation contact details
Australian Government departments
| Department | Phone | |
|---|---|---|
| Defence | healthdirect.request@defence.gov.au | |
| Veteran Affairs |
openarms.opcmanagement@dva.gov.au |
Primary Health Networks
South Australia
| Organisation | Phone | |
|---|---|---|
| Central Adelaide Local Health Network | Health.RAHOPDTeleHealthAdmin@sa.gov.au | |
| Barossa Hills Fleurieu Local Health Network |
Health.RSSTelehealthUnit@sa.gov.au |
0422 656 599 |
| Eyre Far North Local Health Network |
Health.RSSTelehealthUnit@sa.gov.au |
0422 656 599 |
| Flinders Upper North Local Health Network |
Health.RSSTelehealthUnit@sa.gov.au |
0422 656 599 |
| Limestone Coast Local Health Network |
Health.RSSTelehealthUnit@sa.gov.au |
0422 656 599 |
| Northern Adelaide Local Health Network | Health.NALHNTeleHealth@sa.gov.au | 0400 953 189 |
| Riverland Mallee Coorong Local Health Network |
Health.RSSTelehealthUnit@sa.gov.au |
0422 656 599 |
| SA Ambulance Service | DLHealthSAASEOCTechs@sa.gov.au | 08 8274 0577 |
| Southern Adelaide Local Health Network | Health.FMCSALHNTelerehabilitation@sa.gov.au | 08 8404 2966 |
| Women’s and Children’s Hospital CAFHS |
Health.TeleHealthWCH@sa.gov.au |
08 8161 7228 |
| Yorke and Northern LHN |
Health.RSSTelehealthUnit@sa.gov.au |
0422 656 599 |
Victoria
Western Australia
| Organisation | Phone | |
|---|---|---|
Child and Adolescent Health Service (CAHS)
|
Telehealth.CAHS@health.wa.gov.au | 08 6456 0525 |
|
East Metropolitan Health Service (EMHS) Royal Perth Bentley Group
|
RPH.Telehealth@health.wa.gov.au |
08 92242417 |
|
East Metropolitan Health Service (EMHS) Armadale Kalamunda Group
|
AKG.Telehealth@health.wa.gov.au | 08 9391 1108 0419 569 345 |
|
North Metropolitan Health Service (NMHS)
|
NMHS.Telehealth@health.wa.gov.au | 08 6457 7991 or 08 6458 2823 |
WA Country Health Services (WACHS)
|
Telehealth support (including create account) telehealth.kimberley@health.wa.gov.au Telehealth Technical support WACHSICTHelpdesk@health.wa.gov.au |
08 9195 2556 0427 988 709 1800 794 748 |
|
Telehealth support (including create account) telehealth.wheatbelt@health.wa.gov.au Telehealth Technical support WACHSICTHelpdesk@health.wa.gov.au |
08 9690 1632 0437 310 410 1800 794 748 |
|
Telehealth support (including create account) telehealth.greatsouthern@health.wa.gov.au Telehealth Technical support WACHSICTHelpdesk@health.wa.gov.au |
08 9892 2475 0428 913 889 or 0474 808 088 1800 794 748 |
|
Telehealth support (including create account) telehealth.goldfields@health.wa.gov.au Telehealth Technical support WACHSICTHelpdesk@health.wa.gov.au |
08 9080 5682 0407 774 312 1800 794 748 |
|
Telehealth support (including create account) midwest.telehealth@health.wa.gov.au Telehealth Technical support WACHSICTHelpdesk@health.wa.gov.au |
08 9956 2345 0427 423 887 1800 794 748 |
|
Telehealth support (including create account) telehealth.southwest@health.wa.gov.au Telehealth Technical support WACHSICTHelpdesk@health.wa.gov.au |
08 9722 2795 0417 986 272 1800 794 748 |
|
Telehealth support (including create account) telehealth.pilbara@health.wa.gov.au Telehealth Technical support WACHSICTHelpdesk@health.wa.gov.au |
08 9174 1613 0429 372 217 1800 794 748 |
South Metropolitan Health Service (SMHS)
|
FSH.Telehealth@health.wa.gov.au | |
South Metropolitan Health Service (SMHS)
|
SMHSTelehealth@health.wa.gov.au | |
South Metropolitan Health Service (SMHS)
|
RkPGSystemsSupport@health.wa.gov.au | |
| Statewide Services | SMHSTelehealth@health.wa.gov.au |
Northern Territory
All Healthdirect Video Call queries by NTG DOH employees:
Check with your colleagues, this webpage, the Telehealth Intranet webpage, your Clinic Administrator and/or your Clinic Manager. If you still require assistance, and you are an NTG DOH employee, please raise a request with the DCDD TeleHealth Helpdesk using the contact details below:
| NT Health – Central Australia |
service.centre@nt.gov.au Log a request |
1800 000 254 |
| NT Health - Top End |
service.centre@nt.gov.au Log a request |
1800 000 254 |
| NT Health - Barkly Region |
service.centre@nt.gov.au Log a request |
1800 000 254 |
| NT Health - Big Rivers Region |
service.centre@nt.gov.au Log a request |
1800 000 254 |
| NT Health - East Arnhem Region |
service.centre@nt.gov.au Log a request |
1800 000 254 |