Healthdirect Australia Help Center

    Conduct a Video Call consultation

    Start conducting Video Call consultations

    It is very easy and intuitive to conduct a healthdirect Video Call consultation.


    To start a Video Call consultation, the patient/client clicks on the link that has been provided by the health service. They will be asked to enter their details, including their name and any other information requested by the clinic. The patient/client will then arrive in the clinic waiting area and wait in their own private video room. They will see any messages from the clinic (configured in ‘Configure > Waiting area’) and hear music – they can change the type of music they hear to suit their taste. Please watch this short video that shows the patient journey when starting a Video Call to attend their appointment via Video Call.

    Health service providers

    When the health service provider is ready, they sign in to Video Call and view their virtual clinic waiting area. They will see their waiting patient and click the Join button next to the patient’s name. The health service provider doesn’t use a ‘Meeting room’ or ‘User room’ for health consultations – they simply join their patient’s call from the Waiting Area. (Meeting rooms are used for meetings with other health professionals or other guests, they are not designed to be used for a video consultation with a patient. User rooms are private rooms that only the users can access and invite other into - but they do not have the same functionality, flexibility and visibility of the Waiting Area, so we do not recommend using them for consultations.

    See step-by-step instructions for how to join a video call.

    Sharing resources in a Video Call

    There are a range of Apps & Tools available to share resources in a Video Call. While in the video consultation, the health service provider can access a range of functions, such as show the patient their test results, draw a picture or diagram, provide the name of a medicine they need to get, play a YouTube video or get another health professional to join the consultation. 

    See step-by-step instructions for how to use the Apps & Tools.

    Information for health professionals

    We have some quick guides that you can download and/or print for your GPs including:

    Clinic team members can watch this video to see how easy it is to use healthdirect Video Call.


    If there are difficulties during a Video Call, our troubleshooting guide will answer most of your questions. If you need further assistance, there are other forms of support

    The Video Call Resource Centre (that you are now in) includes many step-by-step instructions, videos and downloadable files. Feel free to browse these resources or use the search function to find what you are looking for.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content