Healthdirect Australia Help Center

    How Video Call is different from traditional video conferencing platforms

    Find out how Video Call is designed for health consultations

    Video Call is specifically designed with the needs of health service providers in mind. Choosing the right video ecosystem to offer telehealth is difficult since there are many systems available. These can be broadly classified into three types: 1:1 video chat, business video conferencing and purpose-built telehealth consulting. Video chat and video conferencing, however, are not set up specifically for clinical use and the process of connecting, both for service providers and patients, is very different. The key strengths of healthdirect Video Call are a simple, patient-centric focus that works using basic technology and mirrors a visit to a physical clinic and, from an organisation administration perspective, its scalability, visibility and cost-effectiveness. Added to this are strong privacy and security protection components to assure patients and clinicians.

    The information below summarises how healthdirect Video Call is different from other platforms and why it is best suited for clinical consultations. 

    • Waiting Areas - security, ease of use and clinical setting: Patients using Video Call join a secure, private ‘waiting area’ as soon as they enter their name. No links or access numbers that could give a third-party access are involved, nor does the clinician have to remember to ‘lock’ a virtual meeting room to prevent access while they are in consultation. A healthdirect Video Call ends as soon as the patient or clinician leaves the consulting room – there is no electronic trail, record, or reference number that needs to be stored or deleted.

    • Easy Patient Access: Video Call does not require your patients to sign up. They simply enter the virtual waiting area and the consultation by providing their first and last name and their phone number so you can easily confirm it is the correct patient. Patients can use a computer, a tablet or their phone to participate in a Video Call. Video chat and business video conferencing systems rely on a unique link or code being sent out and entered each time.

    • Security & Privacy: Video Call follows Australian privacy, security and data sovereignty guidelines described in the AustralianGovernment’s Information Security Manual (ISM) for cyber security, so that health service providers and their patients have peace of mind around data security and privacy – before, during and after a call. No digital ‘trail’ or patient digital footprints are left behind on the platform as all patient data is purged from the platform database after the call. 

    • No Software Downloads: Video Call does not require any special software, unlike other platforms that require an application to be downloaded on your computer or device. The Video Call connection is via a Web browser only. This is particularly important for the patient, who doesn’t want to install new software every time they are simply meeting with another person. The enabling technology is an open international standard called WebRTC which makes it simple for both patients and practitioners to access and is available on all laptops and devices.

    • Technology requirement simplicity: With Video Call both clinicians and patients require only a computer, tablet or smartphone and an internet connection. There is no software to download, and the experience is entirely web-based, with an entry point from the health service provider website. Clinicians, patients and any other callers/guests access Video Call via Google Chrome, or Safari on an iPhone or iPad.  

    • Scalability: Healthdirect Video Call is scalable within each organisation due to its unique design. There are no limits to the number of waiting areas that can be created for use within an organisation and there is no cost for adding more.  Once trained, service administrators can create new waiting areas and add clinicians themselves, with no need to ask for or pay for additional accounts. 

    • Administrator access: With Video Call an organisation or team administrator can see which patients and clinicians are in the virtual clinic, easily seeing who is waiting and those that are being seen. Individual patients can easily be transferred between clinicians and clinics as appropriate. Administrators can also send notifications to patients while they are waiting to be seen. Other types of platform do not provide this functionality.

    • Built by Healthcare Providers for Healthcare Providers: Video Call is a healthcare specific platform, designed to support the unique needs and workflows that clinicians and their patients use every day. This can include interoperable clinical tools to help support care delivery to their patients, as well as integrations with PM and EHR systems integral to the continuity of care health systems strive for. 

    • Information, guidance and support: Comprehensive online resources are available for Video Call, covering what hospitals and clinics need to know about using Video Call and how to easily integrate the platform into existing clinical practice Experienced technical and onboarding support staff can assist with set-up. 

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