Healthdirect Australia Help Center

    What do I need to make a Video Call?

    This page is for all users of Video Call including health service providers and patients

    To make a Video Call you and your patients don't need any special equipment or software downloads. You simply need the following equipment and set-up.  

    Supported web browsers

    Browser requirements for Video Call

    Please note: On iOS devices with version iOS 14.3+ the following browsers can be used in addition to the Apple Safari browser:  Google Chrome, Microsoft Edge and Mozilla Firefox.

    Using a smart phone or tablet

    Smart phones and tablets have inbuilt microphones and cameras, so you just need a wi-fi, 4/5G internet or satellite connection to join a Video Call.

    Using a Computer

    If using a desktop or laptop computer you will need:

    • A web camera - built-in or attached using a USB port
    • A microphone - usually built into most laptops and external webcams
    • Speakers and headsets - speakers are usually built into most laptops, or you can use USB speakers. Headphones/headsets are good for patient privacy if you are in a shared space.
    • A reliable connection to the internet - if you can watch a video online, you can make a video call.

    Hardware requirements

    To use Video Call, there are minimum requirements for device and operating systems, and additional equipment and data use.

    Find out more about Video Call minimum hardware requirements: 

    Please note: Xiaomi Redmi Note 3 and Oppo A73 do not support Android/Chrome to iOS/Safari video calls

    Everyone needs:

    • A reliable connection to the internet - if you can watch a video online, you can make a video call. As well as connecting via a router (eg your wireless network) you can use 4G and 5G networks (eg on your smart phone or tablet) or a satellite connection in rural and remote areas.
    • A private, well-lit area - where you will not be disturbed during the consultation.
    • Sufficient internet connection speed - you need a minimum of 350Kbps bandwidth per video stream (ie per participant in the call). Use to make sure you have enough bandwidth, as in the below example.

    Pre-call test

    You can run a pre-call test to make sure your equipment is set up and working correctly. This test will check your network connectivity and device setup. If there are any issues detected, you will be prompted to troubleshoot the relevant parts.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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