Healthdirect Australia Help Center

    Edit your user profile (including password reset)

    What Video Call platform role do I need - All signed-in users

    Edit your platform profile name, picture, email address and reset your password, if desired.

    Editing your profile

    1. In the upper right corner next to your picture, click on the arrow next to your name and select Edit Your Profile from the dropdown menu.

    2. In this section you can:
    • add or change your profile picture - you will need a picture ready to go so you can navigate to it and upload.
    • edit your name and email address if required
    • reset your password
    • change your username - this shows in Video Call reports

    Click Save to apply changes once you have entered/amended your details

    Please note: if you change your password and the passwords don't match when you confirm the new password, you will see a warning you that there is an issue, as shown in this example.
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    or speak to the Video Call team on 1800 580 771

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