Healthdirect Australia Help Center

    Video Call Training sessions and videos

    Healthdirect Video Call familiarisation training options for administrators and health service providers

    Video call is simple and intuitive to use and has a wealth of health consultation specific functionality. Attending a short training session will help you and your patients/clients get the most out of your video consultations.

    Short Training Webinars

    Webinars are a great way to learn online and we recommend you attend a short session to make the most of your Video Call experience. You can ask questions during the webinar and we provide follow up and support every step of the way.

    We run targeted webinars for Health Service Providers and Clinic Administrators and also run RACGP approved training for GPs that attracts CPD points. Please select from the following webinar options to register:

    Healthdirect Video Call essential training for service providers

    We offer short Video Call essential training sessions for all users who will be joining calls with patients/clients.


    30 minutes

    Suggested Attendees
    All Video Call account holders - no prerequisite training or experience required.

    To register for a session, please click on the link below:

    What is covered:

    • What is Video Call - an overview.
    • Benefits of Video Call
    • How Video Call works - mirroring the way patients attend today
    • How patients attend via Video Call
    • How to communicate with patients while they are waiting
    • How to join a patient in your clinic's Waiting Area
    • The Call Screen and tools
    • How to include additional participants

    Healthdirect Video Call training for clinic administrators

    Clinic administration
    This short session provides administrative training to clinic administrators.


    30 minutes

    Suggested attendees 

    People who will be administering clinics using configuration options.


    To register for a session, please click on the link below:


    • Attendees should have the role of administrators in the Video Call platform
    • Attendees must be familiar with the Video Call Platform

    What is covered:

    • Introduction to the Video Call configuration options
    • Configure a clinic, call interface and waiting area
    • Manage Team Members
    • Configure Add-Ons
    • Meeting Rooms 
    • Usage reports


    Video Call training for GPs

    Healthdirect runs specific training for GPs and practice managers that attract RACGP CPD points and ACCRM Hours for GPs. 


    30 minutes


    Suggested attendees: General Practitioners


    What is covered:

    • Introduction to the Video Call service
    • Signing in
    • Overview of the Clinic Waiting Area - sending the clinic link, caller information., sending notifications to patients
    • Joining a call
    • Call Screen demonstration including functionality
    • Leave/End call


    Please register for a webinar by clicking on the link below:

    Training videos

    If preferred, you can watch our training videos in your own time and contact us with any questions you may have:

    Training videos to get familiar with our service

    If you would prefer to watch a video to get familiar with our service you can click on the desired options below. Our video page has a suite of videos available if you would like to know more:

    For health service providers:


    For clinic administrators:

    Train the trainer

    Train the trainer sessions equip the people in your organisation who will be training other staff with the information and skills they need. To book in a session please click below:

    Train the trainer sessions

    These sessions cover both the essentials of Video Call and also organisation and clinic administration. This equips the people in your organisation that will be training other staff with the information and skills they need. To discuss your needs and book a session please contact Jude Cobb at or call 02 9263 9074.


    Video Call quizzes

    Once Video Call users are familiar with our service, either through training or watching short videos, they can test their knowledge by taking one of our short Video Call quizzes. There are three quizzes available, targeted for specific user roles in our service. The quizzes consolidate training and boost user confidence in using Video Call, knowing they have the information they need to provide video call consultations to patients and clients.

    Click here to access the Video Call quizzes and contact us if you have any questions or comments.

    Please note: If you would like to speak to the Video Call team about running training specifically for your team or organisation, or if you have any questions, please call our support line on 1800 580 771 or email us at

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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