Healthdirect Australia Help Center

    Video Call Training

    Healthdirect Video Call familiarisation training

    Video call is simple and intuitive to use and has a wealth of health consultation specific functionality. Attending a short training session will help with you and your patients/clients getting the most out of your video consultations.

    Short Training Webinars

    Webinars are a great way to learn online and we recommend you attend a short session to make the most of your Video Call experience. You can ask questions during the webinar and we provide follow up and support every step of the way.

    We run targeted webinars for Health Service Providers and Clinic Administrators and also run RACGP approved training for GPs that attracts CPD points. Please select from the following webinar options to register:

    Healthdirect Video Call essential training for service providers


    We offer Video Call essential training for all users who will be joining calls with patients/clients.

    Duration

    30 minutes

    Suggested Attendees
    All Video Call account holders - no prerequisite training or experience required.

    To register for a session please click on the link below:

    What is covered:

    • What is Video Call - an overview.
    • Benefits of Video Call
    • How Video Call works - mirroring the way patients attend today
    • How patients attend via Video Call
    • How to communicate with patients while they are waiting
    • How to join a patient in your clinic's Waiting Area
    • The Call Screen and tools
    • How to include additional participants

    Healthdirect Video Call training for clinic administrators

    Clinic administration
    This session provides administrative training to clinic administrators.

    Duration

    30 minutes

    Suggested attendees 

    People who will be administering clinics using configuration options.

    To register for a session please click on the link below:

    Prerequisites

    • Attendees should have the role of administrators in the Video Call platform
    • Attendees must be familiar with the Video Call Platform

    What is covered:

    • Introduction to the Video Call configuration options
    • Configure a clinic, call interface and waiting area
    • Manage Team Members
    • Configure Add-Ons
    • Meeting Rooms 
    • Usage reports
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    RACGP accredited Video Call training for GPs

    Healthdirect runs specific training for GPs and practice managers that attract RACGP CPD points for GPs. Please register for the next webinar by clicking on the link below:

    Training videos

    If preferred, you can watch our training videos in your own time and contact us with any questions you may have:

    Training videos to get familiar with our service

    If you would prefer to watch a video to get familiar with our service you can click on the desired options below. Our video page has a suite of videos available if you would like to know more:

    Train the trainer

    Train the trainer sessions equip the people in your organisation who will be training other staff with the information and skills they need. To book in a session please click below:

    Train the trainer sessions

    These sessions cover both the essentials of Video Call and also organisation and clinic administration. This equips the people in your organisation that will be training other staff with the information and skills they need. To discuss your needs and book a session please contact Jude Cobb at jude.cobb@healthdirect.org.au or call 02 9263 9074.

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    Please note: If you would like to speak to the Video Call team about running training specifically for your team or organisation, or if you have any questions, please call our support line on 1800 580 771 or email us at videocallsupport@healthdirect.org.au.


    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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