If you are interested in the potential use of this feature please contact us at videocallsupport@healthdirect.org.au.
You can add a SIP (Session Initiation Protocol) participant to a Video Call in both the waiting area and meeting rooms. An example use case would be bridging a Video Call with an organisation's existing video conferencing unit (for example Cisco Webex, Pexip, Avaya etc) into a Video Call. This enables the Video Call to connect to the video conference members.
Calls involving a SIP endpoint are only available on a one to one basis - ie one Video Call participant to one SIP endpoint.
SIP participants can be invited to a Video Call in various ways:
Connecting a patient to a SIP participant from the Waiting Area
You can invite a patient/client into the clinic waiting area using the clinic link and then connect them to a SIP endpoint from the waiting area dashboard. In this workflow the patient /client is attending via healthdirect Video Call and the service provider is joining the Video Call via SIP endpoint. You do not need to join the call with the patient to connect them in this way.
| Go to your SIP enabled clinic waiting area and locate the caller you would like to connect to a SIP participant. |
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To connect this caller to a SIP endpoint:
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Invite a SIP participant to the waiting area
You can invite a caller who will be connecting via SIP into the waiting area where they can be joined in a Video Call. In this workflow the patient /client is attending via a SIP endpoint and the health service provider is joining the Video Call from the Waiting Area:
| Click on Invite in your SIP enabled clinic waiting area. |  |
| In the pop-up invitation box, select SIP and add the participant's Name and the SIP URI. Click Add A SIP Participant to bring this caller into the waiting area, where they can be joined in a call. |
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| The participant name you have entered will show when they arrive in the Waiting Area. Press Join to connect to the SIP endpoint via Video Call. |
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Adding a SIP participant to a call in a Meeting Room:
When you enter a meeting room, you can use the call manager in the call screen to invite a SIP participant into the call:
| Enter a meeting room in the SIP enabled clinic. |
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| Click on Call Manager at the top right of the call screen |
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| Select Call a SIP URI |
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| Enter the name and SIP URI |
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| To disconnect the SIP end point, disconnect the call from the Call Manager (not the hang up button in the main call screen). |
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Start a New Video Call in the waiting area and invite a SIP participant
You can use the New Video Call button to start a call in the waiting area and then use the call manager to invite a SIP participant directly into the call.
| In your SIP enabled clinic, click on the New Video Call button at the top right of the Waiting Area and select New Video Call. |
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| Once the Call Screen opens, with you as the only participant, click on Call Manager > Call A SIP URI |
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| Add the name of the person you are inviting and type or copy in the SIP address. Then click on Add SIP Participant to add the SIP connected participant to your call for the consultation. |
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| While they are being added to the call you may be prompted to enter the Video Conference ID. Click the keypad and enter in the Conference ID from the invitation you received, to Join the conference bridge. |
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| To disconnect the SIP end point, disconnect from the Call Manager, or use the main Hang Up button for the call if you would like to close the call screen |  |
Joining a VMR through a gateway to connect with Microsoft Teams or Google Meet
You can invite a VMR to connect from healthdirect Video Call via SIP into the waiting area where it can be joined in a Video Call. In this workflow service provider is joining the Video Call from the Waiting Area:
| First open the meeting invitation received in calendar invite and locate the section titled "Join with a video conferencing device" and copy the address listed. |
Example 1: Join with a video conferencing device testaccount@m.webex.com Video Conference ID: 136 766 941 1 Example 2: Join with a video conferencing device jointeams@conference.organisation.onpexip.com Video Conference ID: 136 611 282 2 |
| Click on Invite in your SIP enabled clinic waiting area dashboard. |
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| In the pop-up invitation box, select SIP and add the participant's Name and the SIP URI copied from the Teams meeting invitation. Click Add A SIP Participant to bring this Teams meeting into the waiting area, where it can be joined in a call. |
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| The participant name you have entered will show when they arrive in the Waiting Area. Press Join to connect to the SIP endpoint via Video Call. |
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| Once you have joined the call you will be prompted to enter the Video Conference ID. Click the keypad and enter in the Conference ID from the teams invitation to Join the conference. |
Example 1: Example 2: Enter the shared participant code via the keypad 
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